Important notice for certain AC wall plug adapters and Apple World Travel Adapter Kits
Voluntary Recall and Exchange Program
Cupertino, California — Apple today announced a voluntary recall of AC wall plug adapters designed for use primarily in Hong Kong, Singapore and the United Kingdom. In very rare cases, affected Apple three-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac and certain iOS devices between 2003 and 2010 and were also included in the Apple World Travel Adapter Kit. Apple is aware of six incidents worldwide.
The recall does not affect any Apple USB power adapters.
Because customer safety is a top priority, Apple is asking customers to stop using affected plug adapters. Customers should visit apple.com/support/three-prong-ac-wall-plug-adapter for details about how to exchange them for new adapters.
An affected three-prong plug adapter is white, with no letters on the inside slot where it attaches to the main Apple power adapter. See website for more details and images to identify an affected adapter.
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s four software platforms — iOS, macOS, watchOS and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Press Contacts
Todd Wilder,Apple, wilder@apple.com, (408) 974-8335
Apple Media Helpline,media.help@apple.com,(408) 974-2042
Voluntary Recall and Exchange Program
Cupertino, California — Apple today announced a voluntary recall of AC wall plug adapters designed for use primarily in Hong Kong, Singapore and the United Kingdom. In very rare cases, affected Apple three-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac and certain iOS devices between 2003 and 2010 and were also included in the Apple World Travel Adapter Kit. Apple is aware of six incidents worldwide.
The recall does not affect any Apple USB power adapters.
Because customer safety is a top priority, Apple is asking customers to stop using affected plug adapters. Customers should visit apple.com/support/three-prong-ac-wall-plug-adapter for details about how to exchange them for new adapters.
An affected three-prong plug adapter is white, with no letters on the inside slot where it attaches to the main Apple power adapter. See website for more details and images to identify an affected adapter.
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s four software platforms — iOS, macOS, watchOS and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Press Contacts
Todd Wilder,Apple, wilder@apple.com, (408) 974-8335
Apple Media Helpline,media.help@apple.com,(408) 974-2042
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